Personal information is information which tells the reader something about a specific individual.
The purpose of this privacy statement is to let users of rea.govt.nz(external link), portal.rea.govt.nz(external link) and our Decisions Database(external link), know:
- when we will collect information from or about you
- what will be collected
- how personal information is used by us
- how we store and keep secure personal information
- who we disclose your information to and when.
Any information that we collect from you will be kept safe and secure, and we will make sure we use the information lawfully, in accordance with the Privacy Act 2020. We must also comply with the Official Information Act, the Public Records Act and the Contract and Commercial Law Act.
No need to provide personal information
You can use this website without providing any personal information.
Complaints and other online processes
We may ask or require you to provide some personal information when you complete online information on this website (for example, the online complaint form).
If you access our services on this website via your RealMe login, we will assume you have read and agreed to the terms of this privacy statement.
If you are a licensee, some of the information you submit via our licensee portal will become publicly available on the register of licensees (public register) in accordance with our obligations under the Real Estate Agents Act 2008 and will be used by us for the purpose of carrying out our statutory functions.
Read the Real Estate Agents Act 2008(external link)
All inbound calls to our Freephone number are recorded for our reference and to enable us to carry out our statutory functions under the Real Estate Agents Act 2008. Other calls may be recorded at the discretion of our staff.
Electronic alerts and newsletters
When you subscribe to one of our alerts or newsletters, the details you provide may be stored in a secure third-party database. Your name and email address will be used to send you future electronic newsletters and will not be disclosed without your consent. If you do not provide us with this information, we will be unable to provide our alerts or newsletters to you. When you unsubscribe to our alerts or newsletters, your details will be deleted from the database.
Collection of statistical information
We may collect statistical information about your visit to help us improve this site. This information is non-personally identifying. It may include:
- your IP address
- Your approximate geolocation
- the search terms you used
- the pages you accessed on our website and the links you clicked on
- the date and time you visited the site
- the referring site (if any) where you clicked through to this site
- information about the device you used to access the site
- your operating system (e.g. Windows 11, Mac OSX, Android)
- the type of web browser you use (e.g. Microsoft Edge, Google Chrome, Mozilla Firefox)
- other incidental matters such as screen resolution and the language setting of your browser.
Browser or web cookies are small text files that are sent by a website and stored on your computer's hard drive. Cookies are generally used to improve your experience of a website (e.g. by remembering preferences you have set) and to track site usage.
You can manually disable cookies at any time — check your browser's 'help section' to find out how (disabling cookies will not affect your ability to use this website).
What we collect and why
We collect personal information about licensees and third parties to help REA carry out its regulatory functions under the Real Estate Agents Act 2008 (Act) and other lawful functions and activities of the REA. These functions include:
- processing licence applications and renewals
- maintaining the register of licensees
- receiving and investigating complaints
- investigating potential offences under the Act
- analysing trends to create educational material.
The information we collect about licensees includes names, contact details, qualifications, employment and, where appropriate, criminal history.
Third parties include people such as complainants, witnesses, applicants for employment positions within REA, referees and people who contract with REA to supply us with goods and services. The information we collect about third parties includes names, addresses and contact details of those individuals.
Where we collect information from
We collect personal information directly from the individual concerned. We are also permitted to collect personal information about an individual from a third party in certain circumstances, including when:
- it would not prejudice the interests of the individual concerned
- it would prejudice the purposes of the collection to do otherwise
- the individual concerned authorises the REA to do so
- the information is publicly available information
- carrying out REA’s investigative functions as required by the Act
- is not possible in the circumstances of the particular case.
- the information will not be used in a form in which the individual concerned is identified.
Disclosure of information
Situations where we might disclose your personal information include the following.
If you are a licensee:
- some of your information will be made publicly available on the public register of licensees as required by section 66 of the Act(external link)
- and a complaint has been made about your conduct, some of your information may be disclosed to a Complaints Assessment Committee (CAC) or to the Real Estate Agents Disciplinary Tribunal (Tribunal) in accordance with Part 4 of the Act(external link)
- we may disclose your personal information to other third parties, such as Police or the Inland Revenue Department if permitted or required by law to do so.
If you make a complaint to us:
- copies of your complaint/objection will be disclosed to the person they are about and the relevant decision maker (a CAC, the Tribunal or the Registrar) in accordance with Part 4 of the Act(external link)
- we will disclose your personal information to other agencies if required by law to do so.
Access to your personal information
You are entitled to ask us to provide you with a copy of the personal information we hold about you. If you think personal information we hold about you is incorrect, you may also ask us to correct it.
If you have a privacy complaint about REA
If you have any concerns about how REA collects, manages, and/or uses your personal information, you may contact us.
If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner and make a privacy complaint.
Contact details for the Office of the Privacy Commissioner(external link)