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For consumers

Learn about making a complaint and download our complaint form

Contact details

We can’t intervene in a real estate transaction or stop a sale going through — if you find yourself in that situation, talk to your lawyer.

Freephone: 0800 367 732 (NZ only) or +64 (04) 471 8930


Mail: PO Box 25 371, Wellington 6140

Courier: Level 4, The Todd Building, 95 Customhouse Quay, Wellington 6011

Questions about RealMe?

If you are having trouble with your RealMe username and/or password, please contact RealMe on 0800 664 774. RealMe is managed by the Department of Internal Affairs. REA cannot help with questions about your RealMe access.

Media enquiries

Our media team deals with media enquiries only and cannot assist with general enquiries or complaints.


For urgent or out of office hours media enquiries, please call: 027 237 7196.

Questions about your landlord or property manager?

If you are a tenant and are having issues with your landlord or property manager, please contact Tenancy Services on 0800 836 262. If you are a landlord having issues with a property manager, please contact your lawyer for advice. REA deals mainly with issues around buying and selling property. 


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